HELP CENTER
Frequently asked questions
Quick answers about shopping, delivery and checkout on PetNest.
Does PetNest deliver across Lebanon?
Yes. PetNest delivers to every region of Lebanon. Delivery costs $3 in Beirut, $4 in Mount Lebanon, and $5 in North Lebanon & Akkar, South Lebanon & Nabatieh, and Bekaa & Baalbek-Hermel. The fee for your address is shown in the cart before you place the order.
Can I get free delivery?
Yes. Delivery is free on orders of $60 or more. The cart shows how much more is needed, and the delivery line changes to Free once you reach it.
How long does delivery take?
Orders inside Beirut arrive the next day. Orders outside Beirut take 2-3 days. PetNest confirms every order with you by phone or WhatsApp first.
How do I pay?
Cash on delivery, in US dollars: you pay when the order arrives. The full total, including delivery, is shown before you place the order.
How do I know my order was received?
After checkout you see an order confirmation with your order number and total. PetNest then confirms the order and delivery details with you by phone or WhatsApp on +961 71 861 063.
Which brands does PetNest sell?
Dog, cat, bird and small-pet products from brands including Purina Pro Plan, Josera, Vitakraft, Felicia, Jungle, Miglior, Nobilus, Papillon, Friskies, Felix, Fancy Feast and Paunchy. The Brands page lists every brand with its products and prices.
Are the products original?
Yes. PetNest buys its stock from importers and distributors in Lebanon, such as SYDIS for Miglior and Papillon and More Than a Pet for Felicia and Jungle. Product photos and details come from the manufacturers.
Can I return or exchange an item?
Damaged or incorrect items are replaced or refunded free if you report them within 48 hours of delivery. Unopened, unused items can be returned or exchanged within 7 days. Opened food, treats, litter and grooming or health products cannot be returned unless they are defective.
How do I know whether a product is available?
Product pages and Add to cart buttons use the store's current stock status. Products that are unavailable are shown as out of stock and cannot be added to the cart.
Can I change quantity or remove something before ordering?
Yes. Open the cart to increase or decrease quantities, remove an item, and see the updated subtotal, delivery charge and total.
What information is required at checkout?
Your full name, Lebanese mobile number and delivery address are required. Email and order notes are optional.
How can I contact PetNest?
Call or WhatsApp +961 71 861 063. PetNest answers in English and Arabic.