HELP CENTER
Frequently asked questions
Quick answers about shopping, delivery and checkout on PetNest.
Does PetNest deliver across Lebanon?
PetNest is set up for delivery across Lebanon. The applicable delivery charge is shown in your cart before you place the order.
How do I pay?
PetNest currently uses cash on delivery. Your final total is shown in the cart before checkout.
How do I know my order was received?
After a successful checkout, you will see an order confirmation with your order number and total. PetNest then confirms the order and delivery details with you.
Can I get free delivery?
When a free-delivery threshold is active, the cart shows how much more is needed. Once the threshold is reached, the delivery line changes to Free.
How can I find a specific brand?
Use the search bar or the brand filters available on catalog pages. Brand names on the homepage also link into search.
How do I know whether a product is available?
Product pages and Add to cart buttons use the store's current stock status. Products that are unavailable are shown as out of stock and cannot be added to the cart.
Can I change quantity or remove something before ordering?
Yes. Open the cart to increase or decrease quantities, remove an item, and see the updated subtotal, delivery charge and total.
What information is required at checkout?
Your full name, Lebanese mobile number and delivery address are required. Email and order notes are optional.
Still browsing?
Search the full PetNest catalog or shop by dog and cat categories.