Returns & Exchanges

We want you to be happy with your order. If something isn't right, here's how returns and exchanges work.

Damaged or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery. We'll arrange a free replacement or a full refund — you don't pay for return shipping in this case.

Change of mind

Unopened, unused items in their original packaging can be returned within 7 days of delivery. For hygiene and safety reasons, opened food, treats, litter, and grooming/health products cannot be returned unless defective. The customer covers return shipping for change-of-mind returns.

Exchanges

Need a different size or variant? We're happy to exchange an unopened, unused item within 7 days of delivery, subject to availability.

How to start a return

Contact us with your order number and reason for return, and we'll confirm the next steps and, where applicable, arrange pickup or provide a return address.

Refunds

Since orders are paid by cash on delivery, approved refunds are issued as store credit or by bank transfer, based on what's most convenient for you.